Privacy Policy

cleverbridge AG and cleverbridge, Inc. (“cleverbridge“) take the privacy and protection of personal information (“Personal Information”) very seriously. By visiting and using the cleverbridge website located at (“Site”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy (“Privacy Policy”).

What This Privacy Policy Covers

This Privacy Policy describes cleverbridge’s use of Personal Information and Anonymous Information that we collect when you visit or use the Site. This Privacy Policy does not apply to (a) the use of your Personal Information that is collected by third parties that cleverbridge does not own or control or that do not support cleverbridge in providing the Site and (b) the collection and use of your Personal Information in connection with a cleverbridge online store, which is governed by a separate privacy policy that is provided in connection with such store.


Controller of Personal Information

Any Personal Information provided or gathered by visiting the Site from cleverbridge is controlled by cleverbridge AG at Gereonstr. 43-65, 50670 Cologne, Germany (“Data Controller”). cleverbridge, Inc. (350 N Clark, Suite 700, Chicago, Illinois, 60654, USA) acts as data processor on behalf of the Data Controller.

cleverbridge has developed global data practices to assure your Personal Information is appropriately protected. Please note that Personal Information may be transferred, accessed and stored globally as necessary for the uses and disclosure stated in this policy. cleverbridge affiliates have entered into and executed agreements for the international transfer of Personal Information which allows for the processing of your data and which correspond to the European Union Model Clauses for transfer of Personal Information to third countries.

Types and Use of Information We Collect

In general, information (including Personal Information) you submit to us is used by us to respond to requests that you make, to better tailor the features, performance and support of the Site, and to offer you additional information, opportunities, and functionality. We also use this information to prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf. We may create Anonymous Information records from Personal Information by excluding information that makes the information personally identifiable to you.

Here are the types of information we collect as well as their designated use.

Personal Information

Personal Information” is information that is personally identifiable like names, addresses, email addresses, or phone numbers, as well as other non-public information that is associated with the foregoing.

We collect the following Personal Information that you submit to us voluntarily:

  • Upon accessing our Site, certain additional information is automatically collected and then saved in protocol files (so-called usage data). This information includes, among other things, your Internet Protocol (IP) address. We may use this information for internal purposes, such as maintaining our operating ability, preventing fraudulent access to our Site or analyzing usage patterns. For more information visit the “Automatic Data Collection and Anonymous Information” section.
  • If you fill out any of the contact forms of the Site, we collect your name, company, country, email address, the description and details of your request and any other information you choose to provide.
  • When you contact us by email or telephone or if you are using any of the email addresses or telephone numbers provided on the Site, we collect any Personal Information you may provide to us voluntarily in connection with this communication.
  • Within the scope of cleverbridge’s personalized services, your data will, subject to your consent, be used for advertising, market research and tailoring electronic services. Unsubscribe instructions will accompany each newsletter or promotional communication you receive from us. In addition you can withdraw your consent at any time in the future. For more information visit the “Review and Correction of Personal Information” section.

Automatic Data Collection and Anonymous Information

We receive and store certain types of information whenever you interact with us. This automatic exchange of data between your browser and our server upon accessing our pages informs us of which browser you are using, the date and time of your visit, the name of your Internet Service Provider (ISP), the website you are using to visit us and which of our websites you are visiting.

The information we collect automatically is called “Anonymous Information”. Anonymous Information means information that is not associated with or linked to your Personal Information. Thus Anonymous Information does not permit the identification of individual persons.

We may use this Anonymous Information for internal purposes, such as maintaining our operating ability, preventing fraudulent access to our Site or analyzing usage patterns so that we may enhance our Site. We also reserve the right to use and disclose any Anonymous Information at our discretion, although you will remain anonymous as an individual user.

We automatically collect Information through different technologies as described below.

Cookies and Other Tracking Technologies

Our website uses technologies such as Cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by their respective providers on an aggregated basis.

However, using cleverbridge systems does not require that Cookies be accepted. Most browsers accept Cookies automatically. You can control the use of Cookies at the individual browser level. Refer to your browser’s manual for more information on how this can be done individually. In addition, you can delete Cookies that have already been saved on your computer at any time.

Google Analytics

Our website may use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google uses Cookies to help analyze the use of the website. The information generated by the Cookie about your use of the Site is sent to a Google server in the United States and stored there. Please note, that your IP address will be truncated by our systems before sending the data to a Google server. Thereby you will remain anonymous as an individual user.

Google will use this information to evaluate your use of the Site, compile reports on Site activity and provide other Site activity and internet related services. In addition, Google may also transfer this information to third parties if required by law or if third parties process the information on Google’s behalf.

By using this Site, you consent to the processing of data about you by Google in the manner described and for the aforementioned purpose. More information about Google Analytics can be found here.

As Google uses Cookies you can reset your browser to refuse all cookies or to indicate when a cookie is being sent as described in the “Cookies and Other Tracking Technologies” section of this Privacy Policy.

Do Not Track Signals

Some Internet browsers include the ability to transmit “Do Not Track” (DNT) signals. At this time, however, the definitions and meanings of DNT signals and responses, and the correct behavior regarding DNT signals, are not defined. Until such time as the standard is finalized, this Site does not process or respond to DNT signals. To learn more about DNT, please visit

Disclosure of Personal Information

Except as otherwise stated in this Privacy Policy, we do not use or share your Personal Information with Third Parties, unless you ask or authorize us to do so. We will not sell or rent any of your Personal Information to Third Parties for their marketing purposes and only share your Personal Information with third parties as described below.

Third Party Service Providers and Suppliers

We may provide your Personal Information to third party service providers and suppliers who work on behalf of or with us to provide you with the Site, related support, and to help us communicate with our users and clients and to operate the Site. Examples of such services include communicating with you via email, remain compliant with applicable laws, and/or providing support service for us. However, these service providers and suppliers do not have any independent right to use your information.

Law Enforcement, Governmental Authorities and Agencies

We may disclose information we have collected from and about you (including Personal Information) if we believe in good faith that such disclosure is necessary to

  1. comply with relevant laws or to respond to subpoenas or warrants served on us;
  2. any agreement we may have entered into with you and to enforce the Privacy Policy; or
  3. to protect and defend the rights or property of us, our users, or third parties.

Business Transition

In the event cleverbridge goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of cleverbridge or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to cleverbridge sharing your Personal Information under the above circumstances.

Export and Processing of Personal Information in Countries Outside of the European Economic Community

We hereby state that, for the purposes mentioned in the “Types and Use of Information We Collect” section, your data may be transferred to our subsidiary based in the United States that, to date, generally do not have a data privacy level that is recognized as being congruent to the European Union.

Please note, that cleverbridge affiliates have entered into and executed agreements for the international transfer of Personal Information which allows for the processing of your data and which correspond to the European Union Model Clauses for transfer of Personal Information to third countries.

Data Security and Confidentiality

In order to maintain the highest level of user protection, we adhere to applicable industry rules and regulations. Thus, we maintain commercially reasonable and appropriate physical, electronic, and managerial measures and procedures to safeguard and secure your Personal Information during data collection, transmission and storage. Your data are only accessible by authorized persons who are familiar with cleverbridge’s data privacy policies. However, no company, including cleverbridge, can fully eliminate security risks associated with Personal Information.

Right to Object

If you choose that you no longer want to be contacted by us for the purposes of offering you additional information, opportunities, and functionality, please contact us as described in section Contact Us.

Review and Correction of Personal Information

An individual who wants to review, correct, block or delete their stored Personal Information, please send us a brief request in writing, either via post or email (see below). In the event that, despite our efforts to maintain data correct and up-to-date, false information has been saved, then we will change it upon your request. You will normally receive a response to your request from us within thirty (30) days.

For more information on whether we store Personal Information about you and what this data is or other data privacy topics, please contact our data privacy agent in writing as described in section Contact Us.

Data Retention

cleverbridge will retain Personal Information we process on behalf of our clients for as long as needed to provide services. cleverbridge will retain and use this Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Please note

Upon full consummation of your contractual relationship with cleverbridge, your data (including Personal Information) will, upon your request, be blocked at the internal cleverbridge systems from further processing and deleted after completion of the mandatory legal storage periods.

You understand that any deletion of your Personal Information extends only to the data related to you as a person. cleverbridge will not have any liability whatsoever to you for any termination of your Account or related deletion of your Personal Information or data.

When we delete Personal Information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.

Notice to California Residents

If you would like to know

  1. the categories of Personal Information about you that we disclosed in the prior calendar year to Providers for the purposes of the Provider’s marketing and/or
  2. the names and addresses of such Providers,

please contact us as described in section Contact Us.

Please note that we are required to respond to one request per California resident each year, and we are not required to respond to requests made by means other than through email.

Links to Other Websites

The Site may contain links to other websites that are not owned or controlled by cleverbridge. The provision of such links is for your convenience and does not signify our endorsement of such websites or location or its contents. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. Please be aware that the terms of the Privacy Policy do not apply to any outside websites.

Privacy of Minors

In principle, persons under the age of eighteen (18) should not transfer any Personal Information to us without the consent of a parent or legal guardian. We will neither intentionally ask for Personal Information of minors, nor collect or transfer them.

We do not intentionally collect or maintain information from those visitors of the Site who are under sixteen (16) years old.

Changes in this Privacy Policy

This Privacy Statement is a living document. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

To contact us in writing please address your inquiry to:

cleverbridge AG
Data Protection Officer
Gereonstr. 43-65
50670 Cologne, Germany

If you have any questions or suggestions regarding our Privacy Policy please contact us by sending us an email to

Last updated: August 2016