Customer Service

How can we collaborate?

At cleverbridge we work with our clients in three different models of collaboration. These models are primarily defined by the level of accountability you would like us to handle for you.  

We define these three models below.

 

In short:

Fullfillment

Merchant of Recordcleverbridge acts as your global reseller selling digital goods in 180 countries. Our full service offering removes all challenges, hassles and risks of global online sales including managing global taxes, FX management and compliance.

E-wallets

Service Provider: cleverbridge acts as your global eCommerce solution partner selling on your behalf. Our advanced value delivery platform boosts your sales and minimizes challenges and hassles associated with global online sales while giving you full customer contract ownership

Global expansion

cleverbridge Hybrid: Unsure..? Why not use the best of both worlds? With cleverbridge Hybrid you can combine both collaboration models based on your business preferences and regional needs.

Merchant of Record

cleverbridge is global reseller of your products

It's simple, your success is ours too. We handle everything but the product we help you sell. Benefit from our 15+ years of eCommerce experience, leverage our Integration Services to ensure reliable go-to-market. Don't worry about taxation or compliance in any market - we've got that covered. And while we're on the topic, benefit from our optional Growth Services they put the fun in churn reduction and conversion rate optimization.

Service Provider

You own all your customer contracts

Key difference in is this model is that you have full ownership of your customer’s contracts. You apply your terms to your customers; making you the merchant of record.

Our inhouse Payment Service Provider cleverbridge Financial Services is your fully integrated one-stop shop for payments. No need to worry about sourcing, integrating or managing external payment services. ​

Outside of this difference, our solution is pretty much the same however allowing a more flexible adaption to your business needs.


Hybrid

We develop a global go-to-market strategy

We're going to assume you get the picture... Here we offer you the option to say in which markets you'd like to be the Merchant of Record and in which ones you'd like us to be. Your customers won't feel a thing, but you can focus on your high-priority markets while we support your global presence.

Explore how we can work together.

 

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cleverbridge Financial Services (cbFS) is the cleverbridge in-house payment institute regulated by the German BaFin. It‘s 100% owned by the cleverbridge group.​

We provide optional managed payment services when you partner with us through the Service Provider​ model.

cleverbridge Financial Services can manage your complete distribution value chain, thereby reducing complexity and allowing you to focus on your product development.