Will the EU Clean Up Online Cross-Border Commerce?

Reporting on the European Commission's proposals for cleaning up cross-border online commerce. Though their changes are not yet implemented, it's clear simplifying EU contract rules and making consumer protection universal would go a long way to unleashing EU online cross-border commerce.

Friendly Fraud Is a Lie

Friendly fraud is where a customer issues a chargeback (in some cases deliberately), claiming an item was never received or that they never made the charge. This can feel like a victimless crime, but merchants are paying the price in lost products, chargeback fees, increased chargeback rates and the ever present specter of losing their right to process credit cards.

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