To effectively penetrate the Brazil market, you will need to understand the intricacies of localization, especially in terms of language, payments and prices.
Learn all about creating compelling visual elements that drive trust in your brand and increases conversions.
Though the ecommerce space offers significant revenue opportunity and a captive marketplace, merchants must meet and exceed customer expectations on all fronts, including site functionality, product quality and convenience. By combining customer insights with the best practices established by ecommerce leaders, businesses of all sizes have the potential to succeed in an online selling capacity.
This infographic from Sprinklr, a social media management company, helps us understand just how important it is to focus on customer experience improvements.
Using key performance indicators to ultimately reduce your customer contact rate will not only improve the customer experience, but it also creates a more effective customer service team. As you identify the KPIs for your customer service team, aim for achievable goals that are also a step above industry standards.
When it comes to web design, consider each of these items carefully, and find yourself on the way toward better business and more engaged customers.
Bad web designers say, "Oh, here is a new trend. I am going to implement it." That is valuing style over substance. Good web designers say, "What problems are we trying to solve?" and then set out to fulfill their objective.
Online feedback and reviews are an essential ingredient in the digital marketing mix if you want to increase conversions for your ecommerce store.
Earlier this year on the cleverbridge Ecommerce Blog, Elan Sherbill discussed the impact of customer experience on customer acquisition and retention. He listed the key components for ecommerce sites: an easy checkout...
Your conversion rate has a significant impact on your bottom line. Let’s say you’ve made an ecommerce site. You look at your analytics and see that 50,000 people are entering...