Think of the confirmation page as preventive care, the things a patient should know and do to avoid a visit to the doctor's office. All the above best practices should be in place in order to prevent customer contacts. Not because you don't value your customers and don't want to hear from them. Rather, these elements are in place precisely because you care for your customers and want them to have the smoothest experience possible with your company.
This week’s Ecommerce Eye Candy comes from Visual.ly and asks the simple question, “What is HTML5 and Why Should We All Care?” HTML5 provides many benefits...
This week's E-commerce Eye Candy comes from Visual.ly and asks the simple question, "What is HTML5 and Why Should We All Care?"
What if visitors spent 20 minutes shopping in the aisles of a store, placing items in their cart, lining up for the checkout and then suddenly run out the door, abandoning the cart in the middle of the checkout line? What scared them away?
A clear, well-designed checkout process is crucial to your conversion rate. Perform testing to determine which elements are leading to success and which elements are leading to abandonment.
All too often, e-commerce managers who try to increase revenues spend too much time looking at their average worldwide conversion rates. Erroneous conclusions are made and attempts to fix random elements of the conversion path or the layout of the shopping cart still fail to improve the situation. Instead, they should begin looking at conversion rates by country and finding better ways of appealing to local customers.
Are you converting visitors? Or are they going through the three step abandonment process described by analytics guru Avinash Kaushik as, “They came. They puked....
E-commerce Eye Candy - The Complete Guide to Successful Landing Pages
This video from the Google Analytics YouTube channel is a hilarious satire on the difficulties many customers encounter on their way through an online checkout...
Ideally, your checkout process should result in a win-win situation. If customers are not converting as you hoped and your company is not meeting its expected goals, it's time to investigate your funnel for where customers are dropping off.
This is the second, and final part of our conversation with Tim Ash, author of Landing Page Optimization: The Definitive Guide to Testing and Tuning for...
This is second, and final part of our conversation with Tim Ash, author of Landing Page Optimization: The Definitive Guide to Testing and Tuning for Conversions. In this part we learn about global scalibility, conversion optimization for SaaS subscription products and what it means to be a recovering technologist.
I think for the folks that are selling digital goods, especially software, dialing in the right business model is critical. Is there a trial? How easy is it inside the application to up-sell users to the full version with expanded capabilities?
A few weeks ago, we posted our "Introduction to Navigating Japanese E-commerce" to prepare for the webinar by Yosuke Ito. This webinar, hosted by Chief Blogger Craig Vodnik helps e-commerce managers by reviewing the five keys to selling software online in Japan