Whether selling a product or service in-store or as a one-and-done offering online, closing the sale is traditionally viewed as the end of the customer lifecycle. In these scenarios, the...
Personalizing your content isn’t just professional, it’s profitable. In a study conducted by the Boston Consulting Group (BCG), more than half of the respondents say they are expecting a 6...
Online shopping cart abandonment rates vary across industries, though data from research firm Listrak places the current average rate at 81 percent – up from 75 percent for the prior...
Based on research from Statista 2018, it’s estimated that by 2021 there will be 3.02 billion social media users – that’s 40 percent of the world’s population. With this many...
Editor’s note: Big news! We’re thrilled to announce our new data integration service that provides a bi-directional sync between our ecommerce platform and the key information systems that power your...
Wherever you find digital shopping, you will also find different regional requirements for succeeding in those markets. A flexible global customer experience means that your business technology gives the best customer experience to anyone who visits your site, no matter where they come from.
Focusing exclusively on customer acquisition —without a plan to reinforce value and nurture a relationship —is a recipe for short-term success and long-term failure.
Give your customers a positive experience with your brand. Provide clear support options and resources that are relevant, easy to navigate and up-to-date.
The team at cleverbridge developed the Five Fundamentals of World Class Customer Support to provide efficient and polite support that leave customers overwhelmingly satisfied.
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