Newest post in Customer Experience:

5 Ways to Reduce Shopping Cart Abandonment


Online shopping cart abandonment rates vary across industries, though data from research firm Listrak places the current average rate at 81 percent – up from 75 percent for the prior...

Seven Tips for Growing Your Global Subscriber Base

Wherever you find digital shopping, you will also find different regional requirements for succeeding in those markets. A flexible global customer experience means that your business technology gives the best customer experience to anyone who visits your site, no matter where they come from.

Four Proactive Tips to Reduce Chargeback Rates

To effectively prevent chargebacks, you need to first define a KPI that you can measure and influence, implement a fair and reasonable refund policy, clearly communicate pertinent information about your customers’ initial transactions and renewals, and train your staff to resolve any issues that come their way.

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