KPIs and Customer Satisfaction Surveys

Successful software companies understand that their customers provide them ample opportunity to improve many aspects of the customer experience – from marketing to the checkout process to product support. Keeping Customers...

Ecommerce Benchmark Report [SlideShare]

Benchmarking helps improve performance and best practices. It gives businesses insight into opportunities that they are missing, and it gives them context to support their data. For software companies using...

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