Your ecommerce process needs support at every stage. That’s where we come in.
As your full-service ecommerce provider, we act as an extension of your team – and we bring a wealth of proven expertise, best practices and professional services to the table. We optimize your ecommerce from start to finish with world-class services like fraud prevention, email marketing and affiliate management. Plus, we offer various levels of support to meet your specific business needs.
Client Success Management
Count on ongoing consultation from our dedicated team of experts.
When you partner with us, you join forces with a team who is passionate about ecommerce and committed to your success. Our client management team works side-by-side with you through migration, onboarding and training – and we don’t stop there. By leveraging a proven set of best practices, we provide you with ongoing ecommerce consultation that delivers real results. Through comprehensive testing and analysis, we help you eliminate barriers to purchase, reduce cart abandonment and drive higher conversion rates.
We handle your order-related customer inquiries – around the clock and around the globe.
Located in Cologne, Chicago and Toyko, our highly trained customer support team speaks seven languages and provides timely, personalized phone and email support for issues around payments, license delivery, refunds and more. We value your customers as if they’re our own, ensuring a positive experience while resolving even the most difficult order-related concerns. By being easy to access (365 days a year in the United States and in Europe) as well as fast (the average wait time for phone support is under 30 seconds, and email responses arrive within 24 hours), we help you reduce overall customer contact rates.
Identify fraudulent attempts, minimize false positives and maximize revenue.
With a one-two punch of leading screening technology and expert fraud analysts, we keep chargeback rates low and provide the highest level of purchase security. Our advanced technology conducts automatic screening in real time and flags orders that require manual screening. At the same time, our data analysts research valid transaction patterns, identify fraudulent attempts and update our anti-fraud algorithms. Because fraud can strike at any time, our sophisticated screening system is active seven days a week, 365 days a year.
Issue timely, relevant email communications to prospects and customers.
Strategic email marketing is key to maximizing free trial conversions, subscription renewals, in-app registration and more. By integrating your email marketing with our ecommerce platform, you can automate routine communications while executing successful promotional campaigns. Our in-depth tracking and reporting provides the visibility you need to measure and improve email effectiveness. Whether you prefer a managed or self-service program, we offer various levels of email marketing support to improve your operational efficiency and drive more revenue.
Your affiliates represent a valuable revenue opportunity. We help you seize it.
First off, you can leverage our team of global affiliate managers and their proven best practices for communications, advertising, incentive programs and more. Secondly, it’s easy to give your affiliates access to marketing assets and detailed reporting through your branded web-based Affiliate Center. Finally, because our platform integrates seamlessly with third-party tracking, we can track affiliate sales and handle payouts on your behalf.
Japan Managed Services
Enter the Japanese market with an expertly localized product and website.
We have a strong vision for your global expansion, and it includes penetrating the highly lucrative Japanese software and cloud market. But to successfully sell online in Japan, both your product and your website need to align with the unique behavior, tastes and trends of Japanese shoppers. We translate, sure, but that's not all – we provide the full range of services you need to optimize your online sales process, and your product, for the Japanese market.
We prep your business for successful Japanese ecommerce by:
- Testing your product in all native Japanese environments, including operating systems and hardware
- Developing marketing strategies for SEO/SEM, affiliate programs and ad networks
- Providing post-purchase technical support, installation and troubleshooting
- Supplying a local liaison in Japan (toll-free phone line, .jp domain, physical address, etc.)