Optimize recurring revenue streams.
Your subscription business must constantly be evolving in order to keep up with the new ways your customers prefer to shop for and access your offering. We identify opportunities for simplifying signup and renewals, streamlining billing events and reducing churn and then — with our cloud-based technology and professional services — help you put concrete optimization efforts in place.
When customers see the language, currency and payment methods they expect, they’re more likely to subscribe – which increases your recurring revenue. Use our extensive portfolio of 30 languages, 60 currencies and 48 payment methods to provide customers with a highly localized online experience.
- Calculate taxes applicable to each region
- Define market-specific pricing
- Automatically display content based on customer location
Japan Managed Services
Want to expand your business into Japan? We provide the full range of services needed to optimize your subscription offering and website for the Japanese market.
Reporting & Analytics
Advanced subscription reporting is critical for understanding and growing your recurring revenue. Get access to up-to-date visual reports and cohort analysis so you can quickly analyze trends, measure customer satisfaction and identify opportunities for optimization.
We now partner with ChartMogul — a real-time reporting and analytics tool built specifically for subscription businesses.
Track and analyze key subscription metrics like:
- Recurring revenue by month or year (MRR/ARR)
- Average revenue per customer (ARPC) & sale price (ASP)
- Renewal rate, churn rate and attrition
- Customer lifetime value (CLV)
- Customer acquisition costs (CAC)
- Cohort analysis – inspect all metrics in the context of a group of customers who signed up at the same time
Testing & Optimization
Data doesn’t lie, and that’s why we like it. Take the guesswork out of your optimization efforts with hard data derived from integrated testing and cohort analysis. Our experts will help you develop testing strategies, analyze results and put the right optimization efforts in place.
- Make data-based decisions for improving your subscription program
- Experiment with different plan and pricing configurations to optimize signups, renewals and promotional strategies
- Improve your customer experience, minimizing churn and maximizing renewals
Client Success Management
Join forces with a team of subscription billing experts committed to your success. Our Client Success Managers work with you as an extension of your team, providing ongoing consultation, best practices and optimization efforts. The result is more revenue, less churn and a better online experience for your customers.
Our team works side-by-side with you to:
- Manage your migration to our subscription billing solution
- Onboard and train your employees in using our technology
- Conduct testing to identify optimization opportunities
- Apply proven techniques that reduce barriers to subscribing and increase retention rates
Email marketing is a proven recurring revenue generator, and we help you leverage it. We deliver a customized email program that engages customers and drives global sales. You also get access to our team of email marketing experts, no matter what level of support you need.
- Maximize free trial conversions, signups, renewals, in-app registrations and more
- Execute campaigns and measure their effectiveness with in-depth tracking and reporting
- Create new revenue opportunities and nurture long-term customer relationships
Strategic affiliate partnerships boost your traffic, brand recognition and overall revenue. We work with you to form relationships with high-performing affiliates from our active global network.
- Rely on our experts in global affiliate recruitment, communications and incentives
- Give affiliates access to assets and reporting in a branded web-based Affiliate Center
- Let us track commissions and handle payouts on your behalf
Managed Affiliate Services
See next-level success with a dedicated affiliate manager. We'll regularly refresh your program, provide detailed reporting and analysis, represent you at industry events and much, much more.