Service is What Sets Us Apart

Working with our experienced team gives you the ability to test new e-commerce strategies, react quickly to consumer behavior, and stay ahead of market trends.

Watch a client testimonial video

When Tim Hale, Global Director of Online Sales & Marketing for Acronis, transitioned to cleverbridge for his e-commerce solution, he was thrilled to find a partner with the experience, technology and agility to expand his online business.

We care about your success and it shows. With cleverbridge, you have an expert team on your side to share best practices, answer questions, and explore new tactics.

Unrivaled service

A personal e-commerce manager answers your questions and shares best practices.

True business partnership

We value personal relationships. When you succeed, we succeed.

Global reach

With 19 local payment types, 27 checkout languages and 22 payment currencies, we can handle your business in any country around the world.

Exclusive networking events

First-class events around the world let you build partnerships with a variety of digital product companies.

Catalog and platform management tools

Manage your e-commerce yourself or work with our team for full-service support.

Out-source or in-source order-related support

You choose what works best for your business.

Dedicated Account Manager

All cleverbridge clients receive a dedicated account manager to proactively manage their e-commerce. The manager serves as your personal e-commerce consultant, anticipating and responding to your needs, so you’re never left without an answer.

Design and Development

Our design and development team works with you to ensure your shopping experience appears and functions exactly how it should. Our team can customize checkout processes, develop product catalogs, design landing pages, configure registration processes, implement tracking codes, and more!

Marketing & Affiliate Management

Our marketing & affiliate management team helps you manage your affiliates and increase overall sales, plus offer email marketing expertise and guidance on paid search (PPC) and SEO.

Superior Service

We value your customers as if they were our own and provide attentive and localized service from our global network of support centers.

International Assistance

With service locations in Cologne, Chicago and Tokyo, our in-house team of highly trained e-commerce experts will resolve the most difficult customer concerns while reducing contact rates and ensuring a positive experience.

Your customers will love us, and they will love you in return.

Order-related support

cleverbridge order-related support provides a knowledgeable team of customer service professionals to take care of your most important assets – your customers.

  • Order-related support for your customers via email, phone, mail and fax
  • Qualified email response within 24 hours
  • Toll-Free/Localized support phone numbers available for USA, UK & Japan
  • Average wait time for phone support is 30 seconds. Less than 1% of customers wait longer than 60 seconds
  • Assistance regarding payments, license delivery, refund requests, purchase order acceptance, order placement concerns and more
  • Support in English, French, German, Italian, Japanese, Spanish and Portuguese
  • Available 7 days per week in the U.S. and Europe, and 6 days per week in Japan
  • Monthly customer satisfaction surveys provide continuous improvement and voice-of-customer feedback

An Informed Customer is a Happy Customer

Your customers will never wonder whether their payment was processed or when their purchase will arrive.

Customers Receive:

  • Delivery information
  • Help with lost confirmation email or license keys
  • Purchase order acceptance
  • Tracking and processing offline payments

*Attention Customers: cleverbridge support is happy to assist with concerns and questions related to refund requests, order placement, payments and license delivery. Questions regarding products or software must be directed to the manufacturers.