Deliver your digital products with unrivaled service and the e-commerce industry’s most flexible platform. cleverbridge fuels the performance of businesses worldwide.
cleverbridge understands that the people coming through our e-commerce engine are your customers. That’s why we make sure their experience meets your expectations.
Comprehensive e-commerce options connect digital products with international customers. From license keys to subscriptions to cloud services, cleverbridge delivers.
Fast, flexible, ready for the evolution of e-commerce. cleverbridge provides multiple options to ensure your e-commerce integrates seamlessly with your business.
cleverbridge gives the control you need to get the results you want. Manage e-commerce yourself, outsource to us, or combine specific services to meet your needs.
The subscription economy brings a new set of challenges. cleverbridge brings proven expertise to overcome those challenges and optimize your subscription business.
Premium services. Customized offerings. Flexible contracts. At cleverbridge, we grow with you. As we do our job, we earn our fee and your trust. It's that simple.
cleverbridge provides our clients with unrivaled, personalized service and proactive e-commerce management, plus world class order-related support for customers.
cleverbridge technology was designed to maximize e-commerce channels and generate the most income for our clients, while maintaining flexibility and usability.
Designed and developed by seasoned e-commerce professionals, the industry’s most powerful platform was built to adapt and evolve. Find out just how flexible we can be.
cleverbridge enforces the highest levels of physical, electronic and managerial safeguards to ensure data remains secure.
Learn more about the world’s most powerful e-commerce platform. From SaaS to Services, Security to Case Studies, if details are what you want, you’re in the right place.
cleverbridge knows that business is as much about people and relationships as products and technology. Some of the clients we’ve had the pleasure to partner with.
cleverbridge drives the e-commerce of clients worldwide with unrivaled service and the industry’s most flexible platform.
cleverbridge is a full-service e-commerce provider for companies that sell software and SaaS. We deliver customized, multi-channel e-business solutions in record time.
The cleverbridge management team includes industry experts and business leaders from around the world. Learn more about our founders and the origins of cleverbridge.
Partnering with cleverbridge means more than just business. Exceptional service, personal attention and exclusive networking events are just a few partner benefits.
Find the latest news and information from cleverbridge. Discover marketing trends and practical insights, plus current events and new cleverbridge offerings.
If you have questions, we have answers. Some of them are here. Our FAQs are a great source of information about cleverbridge, our solutions and international e-commerce.
From Chicago to Cologne, cleverbridge draws the best and the brightest to our ranks. If you’re passionate, talented and enamored of e-commerce, we want to meet you.
Learn how companies solve their business problems using cleverbridge’s e-commerce solution. Listen to their experiences partnering with cleverbridge.
Sellers of digital products can extend their reach and maximize their market with cleverbridge’s highly functional in-house affiliate program.
Our world-class affiliate program helps sellers of digital products reach affiliates and expand their marketing with a dynamic management interface and features.
cleverbridge enhances the affiliate experience with tools that are flexible enough to meet all affiliate needs while simplifying management of sales and advertisements.
With cleverbridge, you have complete control over all aspects of the shopping experience. Our team works with you to customize the product catalog, shopping cart and confirmation page to your exact specifications.
With the cleverbridge platform, you can create and track one-to-many promotions and one-to-one promotions.
cleverbridge supports customer payment in 29 currencies, representing 75 percent of the world’s population.
In this digital world, your customers expect immediate product delivery. We recommend and support the ability for you to deliver license keys as soon as payment is confirmed.
Locating our servers in globally recognized data centers and using content delivery networks ensure that your products are always delivered quickly and reliably.
Yes, you can choose individual customers or customer groups to generate price quotes and purchase your products with purchase orders.
cleverbridge offers billing cycles annually, quarterly, monthly, weekly and anything in between for each of your products.
We believe that only the highest quality media and designs achieve the level of satisfaction and perception of value for the customers and our clients.
We maintain previous versions of our XML data feed structure, which allows you to update the integration at your convenience.
We automatically call your usage database to acquire to latest billable amount based on the most up-to-date usage information. With this method, you always have control over all of your data.
We prefer to utilize a single-sign-on integration so your customers can log in through your interface and are never required log in through a cleverbridge interface.
No, cleverbridge handles all legal, financial and operations requirements to integrate all payment methods and currencies.
With our flexible management tool you can make these changes yourself. However, we also have experienced, dedicated people available to do this for you if you prefer.
All sales made through the cleverbridge platform are available in real time via the Commerce Assistant, nearly real time in your integrated internal systems and within a minute through our Business Intelligence tool.
Using our Affiliate Center, you have access to this information and more. Our system provides a variety of ways for you to enhance interaction with your affiliates.
You do not need to do anything. We have extensive automated fraud protection built into our platform and anti-fraud experts monitoring your orders 24 hours per day, seven days per week.
Our email platform offers a double opt-in process for newsletter registrations that requires the subscriber to confirm his/her email address. As an additional measure, our system automatically removes hard bounces from the system.
cleverbridge Message Direct Clients can take advantage of our platform integration by adding newsletter registration fields in the shopping cart check-out process.
As flexible as your business is. For example, you can customize monthly, annual, non-standard interval, and usage-based/metered billing, and set different prices for the initial billing and subsequent intervals.
Yes. Free trials that automatically convert to paid subscriptions can be effective at growing your subscriptions revenue. Another tactic: offer a 15-month subscription for the price of 12 months, with the free months at the end of the subscription. cleverbridge lets you do both.
Yes. You can offer both types of products and your customers can combine them within the same purchase. If you offered a perpetual license software product, an annual support subscription, and a back-up CD, your customers could purchase any combination of them in a single transaction.
No. Partnering with cleverbridge gives you immediate access to a worldwide network of merchant accounts and payment gateways. We transfer the risks, costs, complexity, and integration headaches from your shoulders to ours, so you can focus on your business.
Yes. Clients use our subscription REST and SOAP APIs to enhance operational control; for example, to extend a trial subscription, perform a downgrade, or align subscriptions. They also use our APIs to integrate internal systems with our platform.
Yes. We provide outstanding order-related support via phone, email, fax and postal service. To assure customer satisfaction, we answer phone calls within 30 seconds and emails within 24 hours, and we adhere to client-specific refund and adjustment policies.
Yes. Following are some of the many ways we remove barriers to global expansion: We automatically localize your product catalog and shopping cart in the appropriate combination of 30 languages, 28 currencies, and 27 payment methods. Dedicated specialists monitor transactions worldwide to minimize your fraud risk. Our PCI DSS Service Provider Level I and multiple international certifications insulate you from compliance and security risks, and we automatically apply the required tax rates to orders worldwide.
No. We believe that the best customer service is possible by offering in-house customer service representatives who are trained by, evaluated by and a part of the cleverbridge team.
We don't offer a self-service sign-up option – we prefer a personal introduction to our system so we can tailor the solution to your needs. Please contact our sales team to set up a demonstration.
We are flexible with the contract length term. But in every case, our contracts are not exclusive – so that you can leave at any time. We are able to do this because we are so confident with our platform's performance and our outstanding service will well exceed your satisfaction level.
We have built our reputation on providing a world-class e-commerce platform combined with quality service and honesty. Our client base is our best referral and will gladly tell you about the glaring lack of hidden charges. Of course, there may be new or special features that require additional fees, but this is communicated in advance so that there is no surprise.
You don't need any servers because we host the platform on high-performance, redundant servers in our state-of-the-art data centers.
There are definitely some regional differences that require us to have slightly different processes in order to provide the best local service possible.
cleverbridge has local network administrators that monitor the data centers and servers 24 hours per day, seven days per week.
All of our offices and data centers are included in our annual PCI-DSS compliance report in order to ensure that no stones are left unturned in the compliance review process.
cleverbridge uses PriceWaterhouseCoopers in Dusseldorf, Germany and Chicago, USA for all financial audits, including SAS70.
We extensively use Microsoft technology to power our highly available e-commerce platform and downloadable management application, the Commerce Assistant.
In order to be chosen by cleverbridge, a data center must have an extensive track record of safety, stability and security that matches our goal of 99.99 percent uptime.
We have years of experience transitioning companies from both in-house and out-sourced e-commerce systems to our world-class platform. Therefore, we recommend that you let us lead the integration project to ensure that the business goals you are trying to achieve correspond with the proper technology options available. Beyond your launch date, we continue to consult with you as new APIs and features become available so you are never left on your own.
We only work with companies that will benefit from our powerful platform and all-inclusive service offerings. We will choose to work with a company only if it makes sense for both of us. Therefore, we have fewer than 500 clients and our accounts team is filled with people who are passionate about e-commerce and have years of experience with cleverbridge.
cleverbridge is able to fully support your SaaS needs. We are always scouting new industry trends to identify opportunities for us to offer additional value. Our platform is an integrated offering where new trends and features don't require you to pay for the privilege or deal with the hassle of migrating to a new platform every few years. SaaS is one of those trends that we identified, integrated and released support for during the last few years.
We believe that the best way to build an organization is from the ground up and that requires personal relationships between the employees. We fund an extensive exchange program that brings together employees from different offices to do more than put a face to a name, but rather to create long lasting friendships.
Before you even become a client of ours, we assign a dedicated account manager to answer all of your questions. You have the opportunity to get to know your account manager and his/her capabilities during the sales process. Our account managers have an average of at least four years of e-commerce experience.
Yes, our platform is flexible enough to support many different configurations, which can include a variety of styles and elements, within a single client account. This is extremely useful for companies with multiple brands and when running multi-variate tests.
Based on your needs, you can choose which services you would like to take advantage of. You always have the option to add or remove services in the future.
Our Networking Event is truly is a unique experience. It’s unlike any other conference or event you’ve attended. We consistently receive feedback from attendees about how much they appreciate leaving the day-to-day of their office and spending time in a relaxing environment in order to learn new things. There is no better way to build lasting business relationships than over dinner or a drink in a mutual experience.
Absolutely not. We take a proactive approach to ensure that you are personally introduced to relevant attendees who you want to meet or who we think you have something in common with. Our events are by invitation only to maintain this personal touch.
Go ahead and submit your request through the contact form and address the message to “I'm from the press...”
You can follow us on Twitter @cleverbridge, like us on Facebook or tell us to add you to our email newsletter list by submitting an inquiry through our contact form.
We pride ourselves on offering a “work hard, play harder” environment. Please take a look at our Flickr page and our Facebook page to see behind the scenes at cleverbridge.
Through our Affiliate Center interface, you can provide a variety of promotional content that your affiliates can select from.
You have 24x7 access to all affiliate information. We believe that in order to have a successful affiliate program, you must build relationships directly with your affiliates – and our system provides you all of the tools to do that.
An unlimited amount of banners and text ads can be uploaded into the Affiliate Center.
Within the Affiliate Center, affiliates can easily add Third Party Tracking to a seller’s “thank you” page.
We have experienced affiliate managers who draw upon their real-world success to provide analysis and input about your program. It is unrealistic to expect that a short-term consultant will dramatically change the trajectory of your results. A long-term partnership is required to have a lasting impact.
The cleverbridge Affiliate Team is always available to answer questions about the platform, reporting or your payouts. Feel free to contact them at am@cleverbridge.com.
Affiliates are sent confirmation emails for each sale. This provides the order reference number, date & time of order, commission earned, etc. Reports are also available in the Affiliate Center.
Commission rates are defined by the product seller. It is displayed in the Affiliate Center for each product.
On the 16th of each month affiliates will be paid their commission for the previous month, provided the account balance has reached the minimum amount of 100 EUR/USD/GBP required for payment. cleverbridge offers payment by ACH payment, PayPal, Check (US Only), and wire transfer.
Microsoft AdCenter, Google Adwords, Adcell, and Yahoo conversions can be tracked through the cleverbridge Affiliate Center.