Fraud Manager

Summary:  Responsible for daily management of Fraud Operations team as well as maintaining fraud detection and prevention best practices to mitigate company losses due to fraudulent activity.

The role includes risk consulting with business managers; coordinating fraud staffing and operations, leveraging processes and technology; and leading new fraud initiatives to limit fraud exposure for cleverbridge and our clients.

Essential duties and responsibilities:

• Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.
• Recognize and identify, opportunities for process or technological enhancements to the E-commerce channels.
• Lead and manage the monitoring and testing of the E-commerce channels to identify gaps in the mitigation efforts to prevent fraudulent transactions for goods and products.
• Develop strategic options for addressing fraud prevention opportunities complete with risk/benefit analyses and present to leadership for final approval.
• Monitor and review electronic account and transaction data for suspicious activity and possible fraud.
• Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed.
• Create and maintain metrics for measuring the success of fraud detection strategies and individual team member performance.
• Execute standard SQL database queries to retrieve data and produce standardized reports.
• Inform upper management and internal business partners of fraud detection strategies, metrics, and emerging fraud trends.
• Manage the day to day operations of the multi site Fraud team.
• Prepare and analyze internal and external reports to effectively track performance at team and individual level.
• Represent fraud operations in key company initiatives and projects to ensure departmental requirements are provided to project management team.
• Stay abreast of current trends, external tools and data providers and industry best practices to ensure cleverbridge’s fraud management strategy is as robust and effective as possible.

Other necessary functions:

• Follows all policies, procedures, standards and requirements directed by cleverbridge and the department.
• Performs other duties as requested by management.

Desired Skills & Experience

Qualifications:

• BS in a related field
• 3+ years of business experience dealing with information security controls, electronic payment fraud, or risk operations
• Hands-on, proven experience building and managing fraud programs in a high transaction- and currency-volume environment
• Firm grasp of existing and emerging E-commerce fraud trends
• Experience developing organizational risk mitigation policies and procedures
• Experience in planning, organizing, and developing risk models, compliance policies, procedures, and practices
• General knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems
• Strong attention to detail analytical ability is a must
• Excellent communication skills, verbal and written
• Ability to work in a professional team environment
• Ability to follow cleverbridge policies and procedures as well as our Operating principles
• Ability to work a flexible schedule
• Positive attitude with ability to work in a fast paced environment
• Experience presenting information to senior leadership or clients
• Previous experience presenting at industry forums or seminars a plus
• Experience working in PCI DSS compliance environment

Interested applicants should send a cover letter and resume to aiken@cleverbridge.com.