Client Manager
Job Description
Client Managers are the day-to-day point of contact for clients signed by cleverbridge Account Managers. Client Managers manage clients via phone, email and face-to-face for issues related to the Client’s specific implementation on our e-commerce platform. Troubleshooting and problem solving are key elements of this position because Client Managers are the resource for Clients regarding how our platform works, what features are available and what the benefits are. Client managers are also the liaison between the internal departments who help facilitate communication between clients to the appropriate channels.
Responsibilities
The Client Manager is a client friendly face for the company and needs to know how to:
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Answer questions in a friendly and timely way
- Multi-task and have the ability to prioritize time and projects
- Set proper expectations for necessary changes
- Understand enough about the platform to know what can and cannot easily be changed
- Say “no” in a graceful, polite, but strong way when necessary
- Handle pressure well
- Speak clearly and concisely
- Handle face-to-face meetings with Client
Requirements
An interest in helping people solve problems, liking challenges, an affinity for technology, skilled at writing clear and concise sentences, and foreign language skills are plus. Having the skills to look at the bigger picture outside of the problem at hand is a positive quality to have for this position. Extensive experience in Customer Service is an indicator of potential success.
About cleverbridge
We are a fast-growing, international e-commerce company founded in 2005 by a team of seasoned industry professionals. cleverbridge is headquartered in Cologne, Germany and has North American headquarters in Chicago, Illinois.
With more than 150 employees, cleverbridge helps digital product companies fuel their e-commerce performance worldwide with unrivaled service and the industry’s most flexible platform. cleverbridge has experienced rapid growth and is well poised for continued expansion. We offer a challenging environment, an open-minded culture, flat hierarchies and an innovative and dynamic team.
We offer excellent opportunities for personal development and performance-oriented salary.
Interested applications should send a cover letter and resume to aiken@cleverbridge.com.