Bilingual Customer Service Representative - Brazilian Portuguese
We are a fast-growing, international e-commerce company founded in 2005 with over 160 people in two offices: Cologne, Germany, and Chicago, USA. We specialize in providing e-commerce services to companies that sell digital products, such as software. We have built an industry-leading e-commerce platform, and we provide fraud management services, order-related support and marketing services. For our office in Chicago we are seeking a customer service representative fluent in Brazilian Portuguese.
As a customer service representative at cleverbridge you will be responsible for delivering exceptional service to our customers and clients. You will combine your skills, passion, customer-focus, positivity and helpful mindset to elevate our service delivery and be a strong contributor to the overall success we achieve. This position serves as a customer/client advocate, which involves hands on contributions to the daily departmental work load handling incoming calls and emails.
Primary Responsibilities:
- Respond to customer inquiries via phone/email showcasing your excellent interpersonal skills
- Provide problem resolution and customer satisfaction which may include:
- Answering questions regarding the purchase and/or how to download the software
- Initiating a refund
- Assisting a customer with ordering a backup cd
- Proactively identify areas for improvement within the CS department and make recommendations on how to solve such challenges
- Update internal database with critical information regarding problem resolution.
- Performance of other duties and projects as required by supervisor
Desired Skills & Experience
Qualifications:
- High school diploma or equivalent
- Basic knowledge of PC in Windows environment and familiarity of Microsoft Office Suite including Excel, Word & Outlook.
- Fluency in speaking and writing in Portuguese to answer calls and respond to email inquiries with our Portuguese-speaking customers.
- Talks in a way the customer can understand
- Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
- Works accurately and with eye for detail
- Handles interactions in the best interest of both customer and company
- Demonstrate exemplary maturity and professionalism on a daily basis, toward both customers and colleagues
- Recognize, document and alert the supervisor of trends in customer calls.
- Multi-task oriented. Excellent communication skills and problem solving abilities.
- Additional duties or projects as required by the company
- Previous customer service or call center experience is a benefit, but not required
Interested applicants should send a cover letter and resume to aiken@cleverbridge.com.