Four Proactive Tips to Reduce Chargeback Rates

To effectively prevent chargebacks, you need to first define a KPI that you can measure and influence, implement a fair and reasonable refund policy, clearly communicate pertinent information about your customers’ initial transactions and renewals, and train your staff to resolve any issues that come their way.

Protecting Your Customers From Account Takeovers

Businesses need to reduce the security risks and costs associated with fraudsters exploiting sensitive customer information. Protecting customer accounts, and monitoring behavioral biometrics all have very real effects on your bottom line.

Remove the Blindfold — Advanced Analytics: Event Tracking Codes

Maximizing customer satisfaction and increasing revenue depends on accurate and complete information. Incorporating event tracking into your analytics allows you to see your customers interacting with any piece of your website. Seeing these statistics on a regular basis helps you develop good old fashioned store keeper's intuition. Even more, they provide you the data you need to provide your customers with the very best user experience and to provide your bottom line with more revenue.

A Funny Thing Happened on the Way to the A/B Test

Testing your site content enables you to make the choices that suit your customers best based on hard data from real customer experiences. Careful testing is an essential part of any business' ongoing optimization efforts — especially when the results surprise you.

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